pk947 Privacy Policy

1. Who We Are

This Privacy Policy applies to the pk947 platform operated at pk947.app ("pk947", "we", "us", "our"). pk947 is an online casino and sports betting platform providing services to English-speaking players across Pakistan, including users in Karachi, Lahore, Islamabad, Rawalpindi, Faisalabad, Multan, and other locations throughout the country.

pk947 acts as the data controller in respect of the personal data of registered players and visitors to the pk947 website. We are responsible for determining the purposes and means of processing your personal data and for ensuring that processing is carried out lawfully, fairly, and transparently.

2. Data We Collect

pk947 collects the following categories of personal data from players:

• Registration data: Full name, date of birth, Pakistani mobile number, email address (if provided), and username.
• Identity verification (KYC) data: Government-issued identity document (CNIC, passport), selfie or live photo, proof of address, and proof of ownership of payment methods where required.
• Financial data: Deposit and withdrawal history, transaction amounts in PKR, payment method identifiers (e.g., JazzCash wallet number, bank account last four digits). Full payment credentials are not stored by pk947.
• Gaming activity data: Game session records, bet history, wagering activity, bonus usage, win and loss records across all pk947 products including casino, slots, and cricket betting.
• Device and technical data: IP address, device type, browser type and version, operating system, session duration, and access timestamps.
• Communication data: Records of customer support interactions via live chat or email, including the content of communications and their resolution.
• Responsible gaming data: Self-exclusion status, deposit limit settings, loss limit configurations, and session time controls set by the player.

3. How We Use Your Data

pk947 processes your personal data for the following purposes:

• Account creation and management: Creating, verifying, maintaining, and administering your pk947 account.
• Service delivery: Enabling access to casino games, sports and cricket betting markets, live dealer tables, and account banking functions.
• Identity verification and KYC compliance: Verifying your age (18+), identity, and payment method ownership as required by applicable gaming regulations.
• Payment processing: Processing deposits via JazzCash, Easypaisa, HBL, UBL, Meezan Bank, Bank Alfalah, and processing withdrawal requests to your designated payment method.
• Fraud prevention and security: Detecting and preventing fraudulent activity, money laundering, multi-accounting, and other prohibited conduct defined in the pk947 Terms and Conditions.
• Responsible gaming: Monitoring gaming activity to identify potential problem gambling behaviours, applying player-set limits, and administering self-exclusion requests.
• Customer support: Responding to queries, resolving disputes, and providing technical assistance to pk947 players.
• Regulatory compliance: Fulfilling obligations under applicable gaming regulations, anti-money laundering requirements, and data retention laws.
• Platform improvement: Analysing aggregated, anonymised usage data to improve the pk947 platform, game selection, and user experience.
• Marketing communications: Sending promotional offers and bonus notifications to players who have opted in to receive such communications. Players may opt out at any time from account settings.

4. Legal Basis for Processing

pk947 processes personal data on the following legal bases:

• Contractual necessity: Processing required to provide the pk947 service in accordance with our Terms and Conditions, including account creation, game access, and payment processing.
• Legal obligation: Processing required to comply with applicable gaming regulations, anti-money laundering obligations, age verification requirements, and data retention laws.
• Legitimate interests: Processing for fraud prevention, platform security, responsible gaming monitoring, and internal analytics — where our legitimate interests do not override the rights and freedoms of players.
• Consent: Processing for optional marketing communications, where you have explicitly opted in. Consent may be withdrawn at any time without affecting the lawfulness of processing prior to withdrawal.

5. Data Sharing

pk947 does not sell, rent, or trade your personal data. We may share your data with the following categories of third parties only to the extent necessary for the stated purposes:

• Payment processors: JazzCash, Easypaisa, and Pakistani banking institutions (HBL, UBL, Meezan Bank, Bank Alfalah) to process transactions on your behalf.
• Identity verification providers: Third-party KYC service providers used to verify identity documents and age as required by applicable regulations.
• Game content providers: Licensed game studios whose casino, slot, and live dealer content is integrated into the pk947 platform. Game providers receive anonymised session data for technical operation purposes only.
• Regulatory authorities: Gaming regulators, anti-money laundering authorities, and law enforcement bodies where disclosure is required by applicable law or a valid legal order.
• Fraud prevention services: Third-party services used to detect and prevent fraud, multi-accounting, and financial crime on the pk947 platform.

All third parties engaged by pk947 are contractually required to process personal data only as instructed by pk947, in accordance with applicable data protection standards, and for no other purpose.

6. Payment Data

pk947 processes PKR transactions via JazzCash, Easypaisa, and Pakistan's major banks. The following applies to financial data handling:

• Full payment credentials (e.g., complete JazzCash PIN, full bank account numbers) are never stored on pk947 servers. Payment processing is handled by certified payment processors.
• Transaction records — including deposit amounts, withdrawal amounts, dates, and payment method identifiers — are retained by pk947 for the period required by applicable financial and gaming regulations.
• Withdrawal requests are verified against the registered payment method on your pk947 account to prevent unauthorised fund transfers.

7. Cookies & Tracking

pk947 uses cookies and similar tracking technologies to operate and improve the platform. Categories of cookies used include:

• Strictly necessary cookies: Essential for the operation of the pk947 platform, including maintaining your logged-in session state. These cannot be disabled without impairing platform functionality.
• Performance cookies: Collect anonymised data on how players use the pk947 platform — which pages are visited most, where errors occur — to improve the user experience.
• Functional cookies: Remember your preferences such as language settings and game lobby filters.

You may manage cookie preferences through your browser settings. Note that disabling strictly necessary cookies will prevent you from using core pk947 functionality including login and gameplay.

8. Data Retention

pk947 retains personal data for the following periods:

• Active account data: Retained for the duration of your pk947 account and for a minimum of five years after account closure, as required by applicable gaming and anti-money laundering regulations.
• KYC verification documents: Retained for a minimum of five years from the date of verification or account closure, whichever is later.
• Transaction records: Retained for a minimum of five years as required by applicable financial regulations.
• Support communications: Retained for three years from the date of the interaction.
• Marketing consent records: Retained until consent is withdrawn, plus an additional period as required to demonstrate compliance with consent obligations.

Data retained solely on the basis of legal obligation will be deleted promptly once the applicable retention period expires and no other basis for retention applies.

9. Your Rights

As a pk947 player, you have the following rights in respect of your personal data, subject to applicable legal limitations:

• Right of access: Request a copy of the personal data pk947 holds about you.
• Right of rectification: Request correction of inaccurate or incomplete personal data.
• Right of erasure: Request deletion of your personal data where it is no longer necessary for the purpose for which it was collected, subject to legal retention obligations.
• Right to restrict processing: Request that pk947 restrict the processing of your data in certain circumstances, for example while a rectification request is being assessed.
• Right to data portability: Request a copy of data provided by you in a structured, machine-readable format.
• Right to withdraw consent: Withdraw consent to marketing communications at any time via account settings or by contacting support.

To exercise any of these rights, contact the pk947 support team. We will respond within 30 days. Some requests may require identity verification before they can be processed.

10. Children's Privacy

The pk947 platform is strictly for individuals aged 18 and above. pk947 does not knowingly collect personal data from any individual under the age of 18. If we become aware that an account has been registered by a person under 18, we will immediately suspend the account, void all associated activity, and delete personal data collected in connection with that account to the extent permitted by law.

If you believe a minor has registered on pk947, please contact our support team immediately.

11. Security Measures

pk947 implements the following technical and organisational security measures to protect your personal data:

• 256-bit SSL/TLS encryption on all data transmissions between your device and pk947 servers.
• Encrypted storage of sensitive data at rest, including identity verification documents and financial records.
• Access controls restricting internal access to personal data to authorised personnel only, on a need-to-know basis.
• Two-factor authentication available on all player accounts to protect against unauthorised login.
• Regular security assessments and penetration testing of the pk947 platform infrastructure.
• Automated monitoring for unusual access patterns, including logins from unrecognised devices or locations.

While pk947 takes every reasonable precaution to protect your data, no system is entirely immune to security risks. Players are encouraged to maintain strong passwords and enable two-factor authentication on their pk947 accounts.

12. International Transfers

pk947 may transfer personal data to service providers located outside Pakistan — including game content providers, KYC verification services, and platform infrastructure providers — where necessary for the delivery of the pk947 service. Where such transfers occur, pk947 ensures that appropriate safeguards are in place, including contractual data protection obligations on the receiving party consistent with applicable international standards. pk947 does not transfer personal data to jurisdictions that offer materially less data protection without implementing appropriate safeguards.

13. Policy Changes

pk947 reserves the right to update this Privacy Policy at any time to reflect changes in our data practices, applicable law, or the services we provide. Material changes to this Privacy Policy will be communicated to registered players via their registered mobile number or email address at least 14 days before the changes take effect. The effective date at the top of this page will be updated with each revision. Continued use of the pk947 platform following the effective date of a revised Privacy Policy constitutes acceptance of the changes.

14. Contact Us

For any queries, concerns, or requests related to this Privacy Policy or the processing of your personal data by pk947, please contact:

• Email: [email protected] (plain text — not a clickable link)
• Live Chat: Available 24/7 from the pk947 platform after login
• Response time: pk947 aims to respond to all privacy-related queries within 30 days

For account data access requests, please have your registered Pakistani mobile number and CNIC available for identity verification purposes.